Delivery, Cancellations, Returns and Refunds
At Tekari, we’re committed to fast delivery, transparent communication, and hassle-free returns.
Delivery Options Overview
Tekari offers fast, affordable, and reliable nationwide delivery for all orders — no matter where you are in South Africa.
We partner with trusted local couriers such as The Courier Guy, Pudo, and Fastway to ensure your tech arrives safely and on time.
Whether you’re ordering a laptop, accessory, or custom PC, you can choose the delivery method that best suits you:
Standard Delivery: Affordable shipping to all major cities and towns.
Express Delivery: Fast-tracked option for urgent orders (1–2 business days in main areas).
Local Collection: Prefer to collect? Visit our warehouse or pickup point in George, Western Cape.
All deliveries are tracked from dispatch to drop-off, with regular email and SMS updates.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Receive or collect, delivery nationwide.
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Returns & Refunds
Tekari complies with the Consumer Protection Act (CPA) and Electronic Communications & Transactions Act (ECT Act).
Defective or damaged products
If your product is defective on arrival or develops a manufacturing fault within the supplier warranty period:
We will assess and arrange repair, replacement, or refund (at our discretion, in line with CPA/warranty terms).
Keep original packaging, serial numbers, and proof of purchase.
Late delivery / unavailable product
If we cannot deliver within a reasonable/communicated period, or stock becomes unavailable, we’ll notify you and offer a full refund.
Cooling-off (online purchases)
Under the ECT Act, you may cancel within 7 days of receiving goods if unused and in original packaging.
We’ll issue a refund after inspection.
Return courier fees may apply where the item is not defective.
Returns that cannot be accepted
For hygiene, licensing, or value-integrity reasons, we cannot accept returns of:
Opened software/licences, digital downloads, consumables
Items showing physical damage, misuse, or missing serials
Products not in saleable condition (missing accessories, manuals, inserts)
Special-order/import items, unless defective
Refund timing
Approved refunds are processed to your original payment method within 7–10 working days (bank timelines may vary).
How to log a return
Email support@tekari.co.za or call or Whatsapp 065 314 6442 with your order number, photos/video (if faulty), and reason. We’ll guide pickup/inspection next steps.
General Pricing NoticeComponent pricing can change due to global supply, exchange rates (ROE) and local logistics. Prices are subject to change without prior notice.
Shop Safely with Tekari
Secure SSL checkout
Local warranty support
Trusted couriers
VAT-registered SA business
We accept: Visa, Mastercard, PayFast, Instant EFT, Payflex (where enabled)
FAQs
Check your tracking link (email/SMS). If you don’t see it, contact support with your order number.
Couriers operate on business days. Weekend/holiday delivery is not guaranteed.
Yes, nationwide. Remote/outlying areas may take 1–2 extra days.
Express is available on many in-stock items to main centres (cut-off 14:00). We’ll confirm during checkout.
Yes. If no one is available, the courier will reattempt or arrange collection.
Log a request within 7 days (unused, sealed) to support@tekari.co.za.
Return fees may apply.
Log it with photos within 48 hours of delivery; we’ll arrange a swap/inspection.
You can send us a Telegram message
Most assessments complete within 7–14 working days, subject to supplier queues and parts availability.
